Frequently Asked Questions

Everything you need to know about your Ivy Beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking number so you can follow your package's journey.

Are Ivy Beauty products cruelty-free?

Yes, we are committed to ethical beauty. All Ivy Beauty products are 100% cruelty-free and are never tested on animals.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We want you to love your glow. If you are not satisfied, we accept returns of unopened items within 30 days of purchase for a full refund.

How do I know which products are right for my skin type?

Each product page features a 'Best For' section. You can also take our online Skin Quiz or contact our beauty experts via live chat for personalized recommendations.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.