Returns & Exchanges

At Ivy Beauty, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a 30-day window for returns on all unused and gently used beauty products.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all caps are tightened and protective seals are intact where possible.

3

Ship It Back

Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing